24 Hendon Road,
Cambridge,
CB 1 2EJ.
3rd April 2005

Payment Department,
Orange Mobiles,
Park Street,
Cambridge,
CCB4 9DB.

Dear Sir,

This is with response to disconnection of my mobile connection (xxx-xxxxxx) and my reply letter dated 29th March 2005 for your letter of demand.

It is with great disappointment about your unprofessional ignorance to my previous letter attached herewith, I am writing this letter to explain the situation that I face now. In that letter, I have clearly explained my situation earlier. Regrettably, I am compelled to repeat that I am not liable to pay for calls taken by a stolen SIM card after promptly notification to your agent and after being issued a new card.

Further, I am extremely disturbed to notice that not only did you ignore my reply letter but also you have deactivated my new connection today. It is glaringly obvious that it is your responsibility to disconnect a stolen SIM after you are noticed about it, which you have failed to do so.

I have been your customer since 1997 and have no history of delaying the payments or disconnections. Now I am suffering with disconnection of my mobile because I miss lots of important calls and giving very bad impression to my client with your automatic disconnection message.

Considering all the facts I mentioned above, if you don’t reconnect my new connection with immediate effect and send me a revised bill on or before 5^th April 2010, I have no choice but to discontinue the contract with your company, go in to the press and lodging a complain to Telecom Regulation Committee.

I look forward for a prompt and satisfactory reply from you.

Thank you,

Yours Faithfully,

Miss A. Customer